Billing, cancellation and refunds

How charging works

Subscriptions are charged in advance for each period until you cancel. Credit packs and storage add-ons are charged when you buy them. Prices shown are exclusive of any tax that applies to you, which is added at checkout.

Changing your plan

Upgrading takes effect immediately and the remaining value of your current period is applied to the new price. Downgrading takes effect at the end of the paid period, so you keep what you paid for until then.

Cancelling

You can cancel at any time from the billing page. Access continues to the end of the period you already paid for, no further charges are taken, and your documents stay available until you delete them or the free allowance applies.

Right of withdrawal and refunds

Consumers in the EU and UK have 14 days to withdraw from a purchase. Because the service starts immediately, we may reduce a refund in proportion to what was used; unused AI credits are refunded in full within that period.

Outside the withdrawal period we refund duplicate charges, charges taken after a cancellation, and periods where the service was unavailable for an extended time due to a fault on our side.

Failed payments and how to ask

If a payment fails we email you and retry; if it keeps failing the account moves to the free allowance rather than being deleted. Refund requests go to billing@formalini.com with the invoice number, and we answer within five working days and pay back to the original payment method.

Who you are contracting with

• Trader: Pascalini Marco Irinel, PFA (Formalini)
• Country of establishment: Romania
• Registered address: Romania, Sibiu, Cisnadie, 555300, Str Grigore Ionescu 82
• Tax identification number: 25962868
• Legal contact: legal@formalini.com
• Billing contact: billing@formalini.com